A machine shop that runs out of a drill bit or safety gloves may have to stop a production line. MSC Industrial Direct exists to prevent that. It offers about 3 million products and holds most of them in stock, so in-stock orders ship the day they arrive. Its customers are mostly manufacturers who need the same supplies again and again. It earns the gap between what customers pay and what the goods cost, and spends part of it on the warehouses and service teams behind fast, reliable delivery.
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